Welcome to our FAQ section, designed to provide effortless solutions for our sophisticated clientele. Below you’ll find answers to common queries about our premium fashion offerings and refined service experience.
About Our Brand
Who is the Elegant Modern Top customer?
Our collections cater to the discerning, style-conscious woman who values timeless elegance with modern sensibility. Whether preparing for professional engagements, special occasions, or building a versatile wardrobe, our client appreciates premium fabrics, impeccable tailoring, and effortless sophistication.
What defines the Elegant Modern Top aesthetic?
We specialise in seasonless, investment pieces that transcend trends. Our signature edits blend contemporary cuts with classic refinement, focusing on blouses & shirts, tailored suiting, wedding guest looks, and curated co-ords that transition seamlessly from boardroom to evening.
Product Information
Do you offer plus sizes or petite ranges?
Currently, our collections are designed for standard sizing (UK 6-16), with select styles available in extended sizes. Each product page specifies available sizes and detailed measurements to ensure the perfect fit for your sophisticated wardrobe.
How can I determine if a fabric will suit my needs?
Every product description includes comprehensive details about fabric composition, weight, and care instructions. Our premium materials – from silk blouses to wool tailoring – are selected for both luxury and practicality.
What makes your ‘Signature Edits’ special?
These are our hero pieces – limited-run designs receiving exceptional customer response, often featuring unique detailing or fabrications. We recommend securing these items promptly as they typically have shorter production cycles.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. All transactions are processed through secure encryption to protect your financial information.
Can I modify or cancel my order after placement?
To maintain our efficient processing standards, orders cannot be modified once submitted. If you need to cancel, please contact us immediately at [email protected] – we’ll make every effort to accommodate your request if your order hasn’t entered processing.
Do you offer gift wrapping or cards?
While we don’t currently offer gift wrapping, our signature packaging presents each item with the care befitting our brand aesthetic. You may include gift messaging during checkout which we’ll print on a branded insert.
Shipping & Delivery
What are my delivery options?
We offer two refined shipping solutions:
– Standard Shipping (£12.95): Handled by DHL/FedEx, delivering in 10-15 business days with full tracking
– Free Standard Shipping: For orders over £50 via EMS (15-25 business days)
All orders require 1-2 business days for careful processing at our Exeter boutique.
– Standard Shipping (£12.95): Handled by DHL/FedEx, delivering in 10-15 business days with full tracking
– Free Standard Shipping: For orders over £50 via EMS (15-25 business days)
All orders require 1-2 business days for careful processing at our Exeter boutique.
Why don’t you ship to certain regions?
Due to logistical complexities, we temporarily cannot serve some remote areas in Asia and other regions. We’re continually evaluating our delivery network to expand access to our collections.
How is my order packaged?
Each garment is carefully folded in tissue, placed in our quality branded packaging with reinforced corners to protect delicate fabrics and tailoring during transit. Multiple items are shipped together whenever possible.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receipt. Items must be unworn, with tags attached, and in original packaging. Please initiate returns through our Returns Policy page – we’ll provide a prepaid label for UK returns; international customers may need to cover return shipping.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method. International transactions may require additional processing time from your bank.
Do you offer exchanges?
To ensure you receive fresh stock, we process returns and new orders separately. This allows you to select alternative sizes/colors from our current collection while your refund processes.
Account & Customer Care
How do I reset my password?
Select “Forgot Password” on the login page to receive a secure reset link. For security, these links expire after 2 hours. Contact us if you experience any difficulties accessing your personalised account.
What’s the best way to contact customer service?
Our Exeter-based style advisors are available at [email protected] or +44 (0)1392 000000 during UK business hours. We aim to respond to all inquiries within 24 hours.
Do you offer personal styling advice?
Absolutely. Share your wardrobe needs, upcoming events, or style preferences via email, and our team will curate personalised recommendations from our current collection.
For any questions not covered here, please don’t hesitate to contact our customer care team. We’re committed to ensuring your Elegant Modern Top experience reflects the same quality and attention to detail as our collections.